Refund, Cancellation & Return Policy

Every DTF transfer and every custom apparel item produced by Mpressive Dezigns is printed to order using the artwork, size, quantity and options submitted by the customer. Because these items are personalized and cannot be resold, all sales are final once production has begun.

By placing an order you acknowledge that you are purchasing a made-to-order product and that the general right to change your mind after production has started does not apply.

Orders may be cancelled for a full refund within 2 hours of purchase, provided printing has not yet started.

Once artwork has been processed, gang sheeted, or sent to print, the order can no longer be cancelled and no refund will be issued.

To request a cancellation, email mpressivedezigns@gmail.com with your order number as soon as possible. Cancellation requests are time-stamped when received.

Rush or expedited orders enter production immediately and cannot be cancelled.

Refunds are issued only in the following situations: the order was cancelled within the 2-hour window before production, the wrong product was printed due to an error on our part, the transfer or garment arrived defective or damaged, or your order was lost in transit and confirmed unrecoverable by the carrier.

Approved refunds are returned to the original payment method within 5–10 business days. Processing times after that depend on your bank or card issuer.

Setup and production fees, background-removal fees and shipping charges are non-refundable once work has been performed.

We cannot issue refunds, reprints or credits for the following:

• Low-resolution, blurry, pixelated, screenshot or incorrectly sized artwork supplied by the customer.

• Artwork uploaded with the wrong dimensions, wrong colors, spelling errors, or the wrong file.

• Color variation between what appears on your screen and the printed result. Screens are backlit and calibrated differently than printed ink.

• Incorrect size, quantity or print location selected at checkout.

• Damage caused by improper heat pressing, incorrect temperature, pressure, peel timing, or pressing onto unsuitable garments.

• Damage caused by improper washing, drying or ironing after application.

• Delays caused by the shipping carrier, weather, or an incorrect shipping address supplied by the customer.

• Buyer's remorse or a change of mind after production has begun.

Because every item is custom printed, we do not accept returns or exchanges on custom DTF transfers or custom apparel.

Do not ship items back to us without written return authorization. Unauthorized returns are not accepted and cannot be refunded or returned to sender.

We inspect every order before it ships. If something is wrong, we will make it right.

Claims must be submitted within 7 calendar days of delivery or pickup. Email mpressivedezigns@gmail.com with your order number, a description of the issue, and clear photos of the transfer or garment, the packaging, and the shipping label.

Approved claims are resolved with a free reprint of the affected items. A refund is issued instead of a reprint only when a reprint is not possible.

Claims submitted after 7 days, or without photo documentation, cannot be approved.

Once a package is handed to the carrier, delivery is in the carrier's control. Tracking is provided with every shipment.

If tracking shows delivered but the package cannot be found, please check with your household, neighbors and building management, then file a claim with the carrier. We are not responsible for packages marked delivered, stolen after delivery, or shipped to an address entered incorrectly at checkout.

If tracking has not updated for 10 business days, contact us and we will open a carrier investigation on your behalf.

Files are printed exactly as submitted. We do not alter artwork, correct spelling, resize, or change colors unless the optional background-removal or design service was purchased.

You confirm that you own or have permission to use all submitted artwork, logos, characters and trademarks. Mpressive Dezigns is not liable for copyright or trademark claims arising from customer-supplied artwork.

A $25 minimum purchase applies to Custom DTF Transfers. A $25 setup and production fee applies to custom apparel orders under $100 and is waived at $100 or more in apparel. These fees cover labor already performed and are non-refundable once production begins.

Please contact us before filing a dispute with your bank — most issues are resolved quickly and directly.

For every order we permanently record your acceptance of this policy, including the date and time of acceptance, order reference, name, email, IP address and browser/device information. This record is provided to the payment processor in the event of a dispute or chargeback.

Local pickup orders must be collected within 14 days of the ready-for-pickup notification. Uncollected orders after 30 days are forfeited without refund, as the items cannot be resold.

Questions about this policy? Email mpressivedezigns@gmail.com or call (571) 293-2053, Monday through Friday, 9am–5pm.

Mpressive Dezigns may update this policy at any time. The version in effect at the time you place your order is the version that governs that order.